How can we help?

Need help with an order, payment or delivery? Find an answer or contact our team.

FreshFry Support

Contact options

Message us about an order or problem.

Chat now

Check your order history and updates.

My orders

Tell us about a delayed or missing order.

Get help

Report a payment or refund concern.

Get help

How can I check my order status?

Open the My Orders page to see orders linked to your saved phone number. If an order is missing, contact support with your order ID.

What if my order is delayed?

Check your latest order status first. If the delay continues, contact support and share your order ID and contact number.

I paid, but my order is not confirmed. What should I do?

Keep your payment reference and order details available, then contact support. Never share your UPI PIN or OTP.

How do I report a missing or incorrect item?

Use the support form and select “Missing or incorrect items.” Include the order ID and describe the item that is missing or incorrect.

Can I cancel an order?

Contact support as soon as possible with your order ID. Cancellation depends on the current order status and the applicable store policy.

Your safety matters
Never share passwords, OTPs, UPI PINs or full payment card details with anyone claiming to be support.